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eBill: An Integrated Product Suite for Billing and Customer
Care
The eBill software suite is an integrated Customer Care and
Billing solution, that supports billing for multiple services
necessary in today’s convergent telecommunications,
IP voice telephony and Internet service provider environments.
The product’s powerful rating and billing functionality,
coupled with a range of modules that address the areas of
Customer Care, Accounting, Agent/Distributor Management, Reporting
and Web interface for access over the Internet, makes it a
complete back-office system for a service provider.
eBill is focused on addressing the needs of telecom and Internet
Service Providers (ISPs) that offer VoIP, wireless, Internet,
local telephone and long distance services to retail customers.
Features
eBill’s strong feature set adds new functionality to
convergent billing requirements and includes the following:
- multi-services—voice, data and content—based
billing
- video conferencing
- content services
- integration with credit card payment, direct debit and
directory services systems
- hot billing and convergent billing
- electronic bill presentment and payment
- flexible rating, charging and discounting options
- auto notifying and scheduling
- exception handling
- audit trails configuration
- CTI/IVR integration
eBill is a comprehensive and complete solution, catering
to the specialized needs of service providers. High on reliability,
the product offers hooks to industry-leading gateways/gatekeepers
and soft switches and scales to support the growth in business.
eBill provides key mediation, rating and reporting functionality
out-of-the-box, while keeping acquisition and maintenance
costs low. The product’s ease-of-use and system administration
features enable rapid deployment and upgradation.
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