Web-based customer acquisition & self-care

A number of next-gen Telco’s are offering telephone services that use the broadband Internet connection of the customer to make and receive calls anytime, anywhere. These service providers require a solution that enables them to sell the service on their Web site, allowing customers to purchase the service on-line and monitor its usage in real-time.

How Infozech’s solution works

A customer (equipped with a PC that runs Windows 98/ME 2000 or XP, a headphone, speaker and microphone) logging into the telco’s Web site can choose between English and Spanish (the two languages that Infozech’s solution supports).

• By clicking on the relevant service, he/she will get a view of the offering as well as the “Buy on-line” feature.
• Customers seeking to purchase the service will be led through a Step-by-Step (six-step) plan that covers the following: user information, general information, terms and conditions for availing the service (activation costs, monthly charges, etc.), online payment (via a credit card), payment confirmation and broadband set up and configuration.
• The service is activated once all the purchase details are provided by the customer and the payment debited against the user’s credit card.
• The customer can use the payment as a credit to make calls wherever required. When the credit runs out, the user can easily make a refill.

Web Sign-up for customer self care




Buy On-line

Benefits of the solution

Web-based self care solution from Infozech brings multiple benefits to Telco’s and next-gen telecom services providers. These include the following:

• Enables Telco’s to launch a new and innovative service quickly, efficiently and cost effectively, by making it available on the Web
• Helps Telco’s rapidly expand their subscriber base for the new service as it is available to customers at virtually the click of a few keys
• Telco’s can maximize revenue assurance owing to more efficient monitoring of service usage.
• Enables Telco’s to enhance customer delight and retain users by empowering them with special features and capabilities.
• To improve subscriber interface - By providing customers a holistic, Web-based view of service usage.
• Users can keep track of the calls made, the charges accruing for them and the credit they have. Customers can also easily extend the service when the credit runs out