Convergent Billing and Partner Settlement Solution for a leading green field GSM operator

The Telco is the third largest GSM mobile service provider in Yemen. The aim of the Telco is to first reach and thereafter exceed the expectations of its customers, vendors, dealers, employees, and the community. The Telco is focused on facilitating new as well as innovative GSM services to its end customers.

It aims to build a strong relationship with its vendors and dealers in order to enhance a continual win-win situation for all. The Telco is also committed to deliver the best services, quality of voice call, and coverage for its users.

The requirement

The Telco seeked to introduce its GSM services across the country for end customers as well as corporate customers. In order to launch these GSM services, the Telco required a Converged Solution for customer care, billing, revenue share and partner settlement that could effortlessly integrate with its existing network elements and third party applications. The requirement was of a solution that could manage and support integrated prepaid and postpaid services.

Using the BSS solution, the service provider intended to roll out Voice, GPRS, SMS and MMS services for the end subscribers in a lucrative way.

The solution

Infozech offered a convergent prepaid and postpaid solution to help facilitate the service provider to launch its nationwide GSM services. This was enabled with the use of the products as mentioned below:

• eBill  -- Converged Billing and Customer Care Solution
• iCAS – Interconnect Billing and Settlement Solution
• i-Rater – Rule based Rating Engine
• i-Mediator – Mediation tool

The solution involved the following components:

• Complete Billing and Customer Care System
  Infozech deployed eBill which provided all the end to end components that were required for GSM services rollout. In addition to the gamut of functionalities, the solution also supported automated escalation and email notification.
• i-Mediator Deployment
  Infozech’s i-Mediator collected proprietary format CDRs from EMM (Ericsson Multi Mediation), thereafter converting them into the required format and neatly delivering them to the downstream billing application i.e. eBill.
• Personalized Experience
  The solution was offered in both, Arabic as well as English languages. The multilingual approach to the solution provided a special localized and personalized feel to the end users. They no longer needed to perform their billing functionalities in a foreign language, but enjoyed complete flexibility through invoice notifications, data entry etc in their native language.
• Web Based PoS
  The solution offered, included an independent PoS Management Module which performed the following functionalities: Customer Information Management, Trouble Ticket Management, Payment and Billing Process, Masking on-called numbers, Pop up Message, Security Deposit, Refund Management, etc.
• Reconciliation and Settlement
  Infozech’s iCAS (Inter Carrier Access Settlement) was deployed to perform reconciliation and settlement of bills and CDRs.
• Interfaces with Multiple Systems
  The billing system was seamlessly integrated with the various components like EMM, MINSAT, Bar Code Reader functionality for 128 bit EAN type and Oracle ERP system.
• Multi-Lingual Support
  The Billing system supported Arabic and English languages, as per the needs of the service provider.
• Voucher Management
  The solution allowed its service provider to maintain Voucher Inventory and perform Sale and Recharge of Vouchers.

The benefits

• Reduced Total cost of ownership
  The flexibility delivered by Infozech’s products enabled the customer to launch innovative and attractive services rapidly and with ease. Further, the integrated solution offering contributed to an overall increase in efficiency, resulting in significantly lower cost of ownership.
• Carrier grade scalability
  The customer gained significant benefits due to the highly scalable Infozech products, which allowed it to scale in proportion with its accelerated growth path effortlessly, with the same billing platform. With a strong backing of the highly flexible and scalable products, the service provider constantly rolled out new and diverse service offerings in line with the dynamic market conditions.
• Personalized Experience
  The solution was offered in both, Arabic as well as English languages. The multilingual approach to the solution provided a special localized and personalized feel to the end users. They no longer needed to perform their billing functionalities in a foreign language, but enjoyed complete flexibility through invoice notifications, data entry etc in their native language.
• Reduced Operational Cost & Manpower requirements
  Infozech provided training to the Telco’s employees; thereby empowering them to manage the respective day-to-day operations. The solution also included a high caliber 24/7 support reducing the ongoing operational cost.
• Minimized Revenue Losses
  With a powerful billing and rating mechanism, the Telco was able to curb its revenue leakages; that seemed to be inherent in the system. The solution assured an improved cash flow, through the powerful reconciliation capabilities; which in turn guaranteed complete reconciliation of transactions & nearly zero revenue leakage.