Japanese VoIP service provider uses Infozech's billing solution to remain competitive

The customer

The client is a rapidly growing NextGen VoIP operator in Japan. Our client provides long-distance services to several locations within Japan and all over the world. It uses communications infrastructure from Cisco.

The requirement

The client wanted a VoIP-based billing system that could integrate with its Cisco AS 5300 switch for real time call tear down, real time rating for the balance update and for interfacing with the IVR for fast response times.

The challenges

The Infozech team faced the following challenges. It had to:

• deliver the solution within a stiff deadline of six weeks
• implement complex rating rules to support the client's product offerings
• update and recharge prepaid balances in real time
• provide real-time Web reporting of customer account balances and call details
• enable online payment and recharge

The benefits achieved by the customer

Using the Infozech solution, the customer was able to:

• provide customer self care using a telephone interface
• create reporting for enhanced operations and customer management
• create inbound and outbound traffic reports based on ports or gateways
• provide IVR prompts in multiple languages to its users
• allow for the transfer of amount from a new card to an existing card via the Web or telephony interface
• provide complete Agent care on the Web