Leading telecom reseller goes for Infozech's online billing,
payments, accounting and agent management solution
The customer
The client is a provider of international telecommunications services
providing international call re-origination services to over 20,000
customers in 95 countries through a network of independent agents.
The company also provides international and domestic calling card
services to US-based agents and international distributors.
The requirement
The client had 98 agents worldwide and needed to pay commission
on monthly usage to them. It had outsourced its billing to an external
organization and was facing problems such as delayed and erroneous
billing, inaccurate customer database, duplication of data and data
corruption. The customer needed a solution that would address these
issues.
The challenges
Infozech had to create a solution that would:
- undertake Web-based billing
- provide onsite support to integrate old systems and clear up
data set.
- create an online payment functionality.
- be easy-to-use
- offer scalability features
- work with Voiceware and provide a single-window interface
- allow agent order entry via the Web (through a centralized database)
with abilities to manipulate the database remote and allow instant
provisioning
The implementation
After completing first phase of development, which involved immediate
needs, an onsite engineer was sent to the client's facilities to
install the software and train staff. The onsite person continued
to stay on and coordinate development efforts between the customer
and Infozech.
The benefits achieved by the customer
Infozech's integrated Customer Care and Billing solution, eBill
helped the client in the following ways:
- it provided Customer Care, Billing, Rating, Accounts Receivable,
Agent Management features in a single system
- it helped reduce duplicate data entry and almost completely
eliminated data corruption
- .the Web-based eBill allowed customers to view their account
information on the web and make electronic payments
- it allowed an on-line data interface to the Voiceware switch,
which further reduced the billing staff's intervention with the
switch.
- it interfaced with ICVerify to allow the client to charge the
customer's credit card and collect accounts receivables.
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