Infozech to join hands with Cisco Systems for its global Technology Development Program

Tie-up to scale new heights in IP communications 

New Delhi, India, February 27, 2006

Infozech Software, a leading global transaction processing company focused on the telecom space, has joined hands with the networking giant, Cisco Systems for its Technology Development Partner program.

Announcing the tie-up in New Delhi today, Mr. Ankur Lal, CEO, Infozech Software said, “As a Technology Development Partner of Cisco, we will be able to take the concept of customer self service to new levels and help telcos achieve economies of scale and flexibility of deployment. The collaboration will take the integration of voice and IP technologies, to new heights. At the end of the day, customers will enjoy the benefits of increased RoI, reduced churn, better services and increased satisfaction, all at much lower costs. This tie-up would also help the company address a new segment of users within the BFSI (Banking, Financial Services and Insurance) vertical, in addition to telcos.”

Under the aegis of Cisco’s Technology Development Program, the two companies will be focused on creating self-care applications using Cisco’s Customer Voice Portal (CVP) and its IP Contact Center (IPCC) platforms.

The customer care system is a combination of the Cisco CVP and IPCC solutions, which enhance the overall user experience by providing a single point of contact for different types of interactions across the entire enterprise.

“By combining Cisco’s solutions, with our customer care systems, we will be able to greatly enhance real-time transaction processing and payments, provide deployment of localized applications and increase ease-of-use,” added Mr. Lal.

The key advantage of the Cisco CVP platform is that it allows enterprises to leverage existing contact center equipment without going in for a revamping of the existing contact center procedures. This enables customers to cut down on additional investments.

As part of the Cisco Technology Development Program, Infozech will be able to bring a bouquet of benefits to its existing and potential customer base. Infozech, which has a vast portfolio of voice-enabled solutions targeted at global telecom service providers, will now be able to extend these offerings to large enterprise customers using CVP and IPCC.

“We are very pleased to tie-up with Infozech Software for the Cisco Technology Developer Program focused on CVP and IPCC solutions,” said B. Ashok, Senior Vice President, ITS, Cisco Systems. “Infozech has already developed and benchmarked on the open standards IP protocol. By adopting CVP, it will be able to offer a complete solution for voice and data convergence and thus will be able to provide a cost effective and robust IPCC integrated customer self care solution for enterprise clients.”

About Infozech Software
Infozech Software is a specialist in transaction processing management and convergent Billing, Mediation and Rating solutions for the telecom space. Headquartered in India, with a subsidiary in the USA, the company has over 40 global deployments across five continents. Infozech enables emerging and established telcos, IP carriers, broadband and e-business service providers to enhance global competitiveness, increase efficiencies, interface better with customers, achieve bottom line improvements and realize their business objectives.

Infozech’s edge lies in its end-to-end business support solutions providing enhanced functionality, flexible products that can be customized to specific requirements, offerings that help telcos handle complex ratings for a variety of services, and solutions that help monetize next gen telecom services. For more information, visit Infozech at www.infozech.com

About Cisco Systems
Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Information about Cisco can be found at www.cisco.com . For ongoing news, please go to newsroom.cisco.com. India news and information are available at www.cisco.com/in/newsroom

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